WHAT WE’RE UP TO

“I would like to use this opportunity to recognise the staff at Hoffman Power. I would refer to it as “POWER IN SERVICE”

I have had a Hoffman generator for more than 10 years and the reliability of the unit itself is at market leader level. Not one day have I had any challenge until Sunday 20 August 2023, when the unit failed to start and cut out by itself. I went to the Hoffman website and was pleasantly surprised that their office in Johannesburg was already open at 07:30 the Monday. Not often these days in South Africa that companies are open to provide service so early…..I arrived at 07:25 and the doors were open and people were moving around. I hardly stopped and the security person was already completing a form and the technician arrived to enquire how he could assist. Unfortunately I did not get his name. They assisted me to offload the unit form my vehicle and asked me how they could assist and this is where the “POWER IN SERVICE” started. I explained the problem we experienced and then I asked for them to go the extra mile, and boy did they go the extra mile.

I am a proud grandfather of a second baby boy, two weeks old, and my kids were stuck without power as the cable was damaged in the Germiston area by the zama-zama activity in the area. Suffice to say, they were dependant on the power to ensure the baby was taken care of. The technician made a comment on the service slip that there was a baby involved and urgent support is needed. He did inform me that he could not promise to have it attended to same day as they had other work in progress, but would see what he could do. At that time he asked another employee to assist and explained the urgency, and again they tried to manage my expectation and did not want to over commit.

Boy!!! Was I amazed to get a phone call around 12:00 from  Ruby, advising she was ready to send me a quote and needed my e-mail address. I provided and literally two minutes later Ruby phoned back advising she got an out of office form me. Who still does this level of service….absolutely amazing. I advised that I could get my mails on my phone and verbally accepted the quote and asked them to proceed. I got an e-mail at around 14:40 advising the repair was completed and my unit was ready for collection. This surpassed my wildest expectations and I struggle to find the words to show my appreciation. I arrived just after 15:00 and met Ruby in person. She had my paperwork ready, accompanied me to get the payment made and then arranged for the loading of my unit that was in the wash bay. While waiting a few minutes for the unit another technician, and unfortunately I missed his name as well, approached me to give me feedback on their findings. A small issue with a  bolt and some new gaskets and a throttle unit on the carburettor and the machine is running smooth as new…..and best of all at a very reasonable price. I also had a small remark from I would guess the senior manager saying…”I believe you are the guy with the baby (showing this was discussed throughout Hoffman Power and support as given by all)…….and then he gave some advice about the oil level and taking care of the machine…

So this testimonial is for every person, from the security guard, the technician, the sales person and the senior managers. You are real people with caring hearts. Your level of service and Customer focus is beyond words. Keep up the great service as Customer satisfaction lies in the “POWER IN SERVICE.”

Would I support Hoffmann Power in future……FOR SURE, WITHOUT A DOUBT!!!!”

Marius van Zyl

We will, as we have done in the past, absorb as much as possible of this increase and providing the value of the rand does not deteriorate further, we anticipate an increase of approximately 8 – 10% over most of our product range.

We would remind you that while we are happy to accept backorders for items of which we are out of stock we cannot hold the price of these items and they can only be supplied at the new increased price once they arrive.

Please therefore keep this – and the volatility of the rand – in mind when quoting.

Our new price list will be sent to you within the next 10 days.

Please be assured that we will continue to offer you our very best service and strive to keep our prices as competitive as possible.

Yours sincerely

THE HOFFMANN POWER TEAM